Last Updated: February 10, 2025
This Cancellation Policy applies to all users of the yoDrop service in South Africa. It outlines the terms under which cancellations can be made and any applicable fees. By using yoDrop, you agree to this Cancellation Policy as part of our Terms of Use.
Customers may cancel a Drop request at no charge if the cancellation is made before a Driver has been assigned.
Once a Driver has been assigned, cancellation fees may apply as follows:
If a Customer cancels after the Driver has arrived at the pickup location, the full base fare or a percentage of the estimated fare may be charged as a cancellation fee.
Drivers may cancel a Drop due to unforeseen circumstances such as vehicle breakdowns, emergencies, or unsafe conditions. In such cases, Customers will not be charged.
If a Driver cancels multiple Drops without valid reasons, yoDrop reserves the right to review and take appropriate action, including suspension or removal from the platform.
If a Customer is not available at the pickup location within [Specify Timeframe, e.g., 10 minutes] of the Driver's arrival, the Drop may be canceled, and a no-show fee equal to the base fare may be charged.
If a Driver fails to arrive at the pickup location within a reasonable timeframe, the Customer may cancel without penalties and may be eligible for a refund or compensation.
Refunds for cancellations will be processed based on the Refund Policy. Eligible refunds will be credited to the original payment method within [Specify Timeframe, e.g., 7-10 business days].
yoDrop reserves the right to update this Cancellation Policy at any time. Changes take effect immediately upon posting on the yoDrop app and website. Users are encouraged to review this policy regularly.
For questions regarding cancellations, please contact: